Technology & Innovation

When Customers Go Ballistic.” Barlow and Moller outline five principles to handle “difficult customers.” Among them are aikido and euphemism.

It’s not just MasterCard and Visa cutting off WikiLeaks’ access to donations, it’s the government and corporate intervention, unsupervised, into the rights of people.

The father of microfinance, Nobel Peace Prize laureate and folk hero Muhammad Yunus, has been accused of misusing development aid — a claim he says is “a total fabrication.”

The NYU Economist who famously saw the global financial crisis before it happened shares his methods on how he did it, and what he sees next. 

The Columbia Business School professor thinks the country could be a world leader in solar energy production.

The three most important questions for a nationwide broadband network are: What should the speed be? What will it cost? And how will we pay for it? Craig Settles gives some answers.

Investors’ giddiness over the tech upstarts—and the dozens of other Chinese companies that have gone public in the U.S.—has some wondering whether this boom is really a bubble.

Even when you control for cultural differences, lesbians in the workplace still make significantly more money, on average, than heterosexual women.

Are iPhones and Blackberries becoming extensions of our thinking selves? Andy Clark says they are a kind of cognitive prosthetic that fits the niche of our biological brains.

Most Americans don’t have a rainy day fund and haven’t saved enough for retirement. How can we prevent future generations from making the same mistakes? Teach kids about money.

The different reactions from Internet firms to the WikiLeaks publications reveal a dilemma. Many citizens regard the Internet as a public space, but in fact it is a private sphere.

Between 2004 and 2009, the U.S. newspaper industry lost 34 per cent of its readers; the U.K. industry lost 22 per cent. Since then, the speed of the downturn has increased.

Democracy and capitalism have each become compulsory and fundamental, so we can only get outside them through the kind of postsecular leap of faith, says professor Simon During.

To oversimplify a little, the performance of the world economy in 2011 depends on what happens in three places: the big emerging markets, the euro area and America.

Spiegel says that it’s only if companies are more generous in their interpretation of fundamental rights that the Internet can continue to function as a public space.

Paul Krugman and David Stockman rarely agree but are united in their stance on the “fiscal irresponsibility of the tax-cut deal.” Why and so what?

The downfall of the dollar will only be a matter of time, says the economist. That means America may soon be stuck paying more for its imports and more for its debt.

Republicanism is about giving people more personal freedoms, and gay marriage is one such freedom, says Ken Mehlman, the former head of the Republican National Committee. Therefore, Republicans should embrace […]

If you wish to achieve Beatle-level success in your field, you must first learn to think like a Beatle, say two authors who have analyzed the band’s business strategies over the years.

A Columbia Business School professor says organizations could be more productive if they understood these clever ways employees avoid work. Read more at Forbes.

As heartbreaking as the job losses and foreclosures are, there is also a bright side to the downward economy — Americans are beginning to see that “less is more.”

Seth Godin on why he’s launching a new publishing venture called The Domino Project. “I think it fundamentally changes many of the rules of publishing trade non-fiction.”

Increased scrutiny over investment banking deals may be creating more headaches than they are worth ultimately leading to separation between commercial and investment banking.

Many people want to make it clear that they are deeply, deeply concerned about the world’s problems, so a growing number of goods are designed to convey this message.

With WikiLeaks’ next release targeting Bank of America, traders fear a subprime lending scandal will be exposed. The Daily Beast talks with someone who has read the leaked files.

Many in China and elsewhere believe the U.S. economy is too sick to be cured. Nobel Laureate Gary Becker disagrees but says recovery requires some unpalatable medicine.

One of the most wonderful things about the emerging global superbrain is that information is overflowing on a scale beyond what we can wrap our heads around.

Today, online, everyone is a writer. Words have become a cheap bumper crop of little distinction. That’s a problem for the rarefied world of print and for artistic criticism.

The parenting price tag has soared to about $220,000 per child. Forget Christmas lists, there’s no end in sight to the add-ons Americans can think of in the cultivation of kids.