Tony Hsieh
CEO of Zappos.com
Tony Hsieh is the CEO of Zappos.com, an online shoe and clothing shop. Hseih joined Zappos as an advisor and investor after he sold LinkExchange, the company he co-founded, to Microsoft for $265 million in 1999. He ultimately took on the role of CEO, where he helped grow the Zappos to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine's annual "Best Companies to Work For" list. In November 2009, Zappos.com, Inc. was acquired by Amazon.com in a deal valued at $1.2 billion on the day of closing. Hsieh is also the author of "Delivering Happiness."
When you figure out the formula that encourages repeat business and customer loyalty, each new customer can grow your business exponentially.
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7 min
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Hsieh says Zappos can teach its new parent company, Amazon, a thing or two about the importance of a “high-touch, human approach” in business.
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4 min
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Learning to balance short-term, medium-term and long-term goals is the key to corporate success.
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10 min
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Too many companies only focus on the bottom line. When a company forgets about passion, purpose and happiness, it actually ends up hurting long-term profitability.
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12 min
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A conversation with the CEO of Zappos.
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36 min
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The best communication happens naturally amongst friends, so Zappos encourages employees to spend time together outside of the office.
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5 min
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Hsieh says he hires and fires people based on whether they fit with his company’s core values—independent of their potential value or job performance.
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5 min
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“Would I want to hang out with these people if we weren’t forced to work together?” is a guiding barometer for the Zappos CEO.
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3 min
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A conversation with the CEO of Zappos
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13 min
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