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An increasing number of American businesses are recognizing the competitive necessity of building and retaining an engaged workforce. Even in a recession, the most talented people will always be attracted to roles at companies where their efforts are clearly appreciated and rewarded. 
The hiring and managing of employees is the achilles heel of many an otherwise tightly-run organization. Why? Because human beings come with many more variables than do widgets – we’re trickier to assess, our motivations are complex, and we change over time.