New ideas inevitably face opposition. A new book called "The Human Element" argues that overcoming opposition requires understanding the concepts of "Fuel" and "Friction."
The Chegg cheating scandal reveals a critical need to rethink the student experience in post-COVID education.
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the […]
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as […]
Every day, humanity generates 2.5 quintillion bytes of data. Every minute, users are sharing nearly 500,000 tweets, watching more than 4 million YouTube videos, and conducting more than 3.6 million […]