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Hospitality is often viewed as something to extend to customers or guests. But restaurateur Will Guidara doesn’t want you to stop there. By extending hospitality to your employees as well, you make them feel seen and heard, enabling them to bring their best selves to work. His approach to building such a culture centers on embracing shared values, purposeful communication, and prioritizing everyone’s well-being.
Psychological and physical safety are requirements for employees to be at their best in the workplace; to cultivate these pre-conditions, organizations must design policies that reinforce a culture of dignity and respect that protects employees from harassment and mitigates conflicts of interest and damaging biases. Core to all of this, according to the president and CEO of The Society for Human Resource Management, Johnny C. Taylor, is a foundation of solid HR strategies and the prioritization of inclusion.
Once upon a time, human resources (HR) served a purely administrative function. But organizations are now looking to this department to help them solve the problems presented by today’s rapidly shifting business environment. To keep pace, author Josh Bersin says HR departments have to evolve themselves.
The difference between organizations that survive turmoil and those that don’t is simple: It comes down to talent. According to business advisor Ram Charan, organizations that know how to acquire, cultivate, and inspire a world-class talent pool are poised for success. Those that focus on anything else are not.