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Big Think+ Blog
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Building skills, talent, and trust in an AI world
To be successful, leaders would be wise to remember that AI isn’t a replacement for people; it exists to enhance their capabilities.
Let curiosity lead you to the right questions with Tim Ferriss
During a 2005 commencement address at Stanford University, Steve Jobs related an anecdote about an experience he had shortly after dropping out of college that conveys one of the qualities […]
The unexpected secret to strong leadership? Humility.
One of Socrates’s best-known claims was that “I know that I know nothing.” It’s no fluke that this quote has survived more than 2,000 years or that Socrates is nearly […]
Knowledge is power: Keep your brain in shape with lifelong learning
We all know how it works. You need to go through at least 12 years of school — 16 years if you want a white-collar job. Then you’ve got your […]
What’s the magic formula for a memorable consumer experience? These 3 simple things.
What do companies like Hilton, Salesforce, and Wegman’s Food Markets have in common? First, they all have some of the happiest employees in their industries. These three companies made the […]
Avoid these pitfalls to achieve customer service excellence
When we look at some of the companies with notoriously bad customer service, like Comcast, Bank of America, or United Airlines, it could be tempting to say that good customer […]
The real secret to success? Get to know your customers.
It doesn’t hurt to be quick, responsive, friendly, efficient, or reliable. But for A. G. Lafley, former CEO of Procter & Gamble, the most important ingredient to making your customers […]
How brand evangelists can provide the ultimate word-of-mouth advertising
Any business owner wants to make sure they’re giving their customers an ideal experience. Not only are happy customers more likely to be repeat customers, but they can serve as […]
Are you the one? How to flex your value and beat out the competition
Why should customers buy from you instead of your competitors? That’s the question at the heart of making a sale in a competitive market, says Matt Dixon, Global Head of […]
Barbara Corcoran: Hiring or firing, these are the keys to create a killer sales team
When it comes to hiring great salespeople, the statistics do not paint a pretty picture. In the U.S., roughly a third of all salespeople leave or are fired from their […]
If you’re making decisions without data, you’re losing time and money. Here’s why.
Every day, humanity generates 2.5 quintillion bytes of data. Every minute, users are sharing nearly 500,000 tweets, watching more than 4 million YouTube videos, and conducting more than 3.6 million […]
John Paul DeJoria: How to get your foot in the door and nail the sale
By the time John Paul DeJoria founded John Paul Mitchell Systems, he’d already sold encyclopedias on commission door-to-door, and he understood the importance of persistence in the face of rejection. […]
6 lessons to supercharge your communication and collaboration skills
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